Shipping policy

At Cheri Laurent Australia, we aim to process and dispatch your order promptly so you can enjoy your garments as soon as possible. Please review our shipping terms, delivery times, and rates below.

1. Order Processing Times

All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
During peak periods, sales events, or new collection launches, processing times may take slightly longer.

2. Shipping Rates & Delivery Estimates (Australia Only)

We ship exclusively within Australia via Australia Post.

Shipping Option	Estimated Transit Time	Shipping Cost
Standard Parcel Post	5 – 10 business days	$10.00 (FREE on orders over $400)
Express Post	3 – 5 business days	$15.00

Free Shipping Threshold: We offer complimentary Standard Shipping on all Australian orders totaling $400 AUD or more.
Delivery transit times vary based on destination; regional and remote areas may require additional time.

3. Domestic Delivery Only

Cheri Laurent Australia currently delivers within Australia only. We do not ship to international locations at this time.

4. Order Tracking

Once your order has been dispatched, you will receive a Shipping Confirmation Email containing your Australia Post tracking number and link.
Please allow up to 24 hours for tracking updates to appear once dispatched.

5. Delivery Address & Incorrect Details

Please ensure your shipping address is entered accurately during checkout.
We are not responsible for orders delivered to an incorrectly supplied address.
If a package is returned to us due to an incorrect or incomplete address provided by the customer, a re-shipping fee will apply before the item can be resent.

6. Lost, Stolen, or Delayed Packages

Safe Drop / Authority to Leave: If you instruct Australia Post to leave your package unattended (Safe Drop), Cheri Laurent Australia is not liable for stolen or missing parcels after official proof of delivery is confirmed.
Delays: Courier transit delays are outside our direct control, but if your package takes significantly longer than estimated, please reach out to us so we can assist with tracking.