Refund policy

At Cheri Laurent Australia, we take pride in crafting beautiful, high-quality garments. We want you to love your purchase, but if you need to return an item, please read our policy below carefully.

1. Return Window

  • 5-Day Return Period: Returns or exchange requests must be initiated within 5 calendar days of receiving your order (based on delivery tracking).

2. Conditions for Return

To be eligible for a return, exchange, or store credit:

  • Items must be in their original, unworn, unwashed, and undamaged condition.

  • All original tags, labels, and packaging must be attached.

  • Items returned with makeup stains, perfume scents, pulled threads, or fabric damage will be rejected and sent back at the customer's expense.

3. Size Exchanges

  • Size Exchange: If your item does not fit, you can exchange it for a different size (subject to stock availability).

  • If your preferred size is out of stock, a Store Credit valid for 2 years will be issued.

  • Return shipping costs for size exchanges are borne by the customer, and re-shipping fees for the new size may apply.

4. Faulty or Damaged Items

We thoroughly inspect all garments before dispatch. However, in the rare event that you receive a faulty item:

  • Please contact us within 5 days of receiving your order with photos and a description of the defect.

  • Refund upon Examination: Once returned and physically examined by our team to confirm the defect, a full refund (including standard return postage costs) will be issued to your original payment method.

  • Normal wear and tear, fabric snagging after wear, or damage caused by incorrect washing/care are not considered manufacturing faults.

5. How to Process a Return

  1. Email our customer care team at hello@cherilaurent.com.au within 5 days of receiving your package. Include your order number, the item(s) you wish to return, and the reason (Size Exchange or Faulty).

  2. Wait for our team to approve your request and provide return instructions and shipping address.

  3. Securely pack your item(s) and ship them back using a trackable courier service.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.